Cake FAQ

Recently, due to Chrome Web View, some devices have problems with videos on Cake looking blue. If you are experiencing this problem, please check if the problem persists after trying the following. If it's not resolved, please let us know the details through your Profile > Settings > 'Report a problem'. 1. Please delete the Chrome app and reinstall it. If you can't delete it, please reset and update it. *How to reset and update Chrome: - Access Chrome on Google Play (URL: https://play.google.com/store/apps/details?id=com.android.chrome) -Click the 'Uninstall' button - If you see a message that says 'Do you want to uninstall all updates to this Android system app?', click OK. - Click the 'Update' button when uninstallation is complete. 2. Turn off your device and turn it on again. 3. Open Cake again. Since this is a problem caused by Chrome, it's necessary to follow the aforementioned steps to fix the issue. The Cake team is also looking for other ways to resolve the issue.

1. You might be experiencing issues because you are using an older version of WebView for Android. Please update to the latest version of WebView from the link below: https://play.google.com/store/apps/details?id=com.google.android.webview ​ 2. Please read through the following, and if the error persists report the issue using the "Report a problem" button in your profile. - Make sure your device is connected to the Internet. The application cannot work without access to a network. - Please specify if you are only experiencing errors with video and audio playback, or if there are issues with all the features in the app. - Please specify the model you are using, and whether you are using earphones or other related devices when using the app.

We are sorry for the inconvenience. Please try the following: 1. Make sure that there are no system updates pending on your device. If there are, please update them. 2. If the problem persists after updating, please uninstall Cake and install it again. 3. If none of this fixes the problem, please note if the issue persists when you use WiFi and when you use mobile data. Please also make a note if the problem persists all day long, or if it only happens at certain times. 4. Finally, please try restarting your phone. Please reply after trying these options and let us know if the issue is fixed. If not, we will continue trying to resolve the problem. Cheers! Cake

Please read through the following, and if the error persists report the issue using the "Report a problem" button in your profile. 1. Do you pause for a brief moment before talking after pressing the Speak button? 2. Are you waiting until the system has recognized your voice to press the Done speaking button? Please let us know the following: 3. Which specific sentences are you having problems with? 4. Is the microphone you are using external or internal?

In order to allow Facebook to help you log in to Cake, please follow the next steps: 1. Access Facebook Web 2. Go to Settings >> Apps and Websites >> Click on View and edit under the Cake logo 3. Make sure the email address tab is set to blue under required 4. Save 5. Log on to Cake using your facebook account

Is the video caption set to "OFF"? There is a button to toggle the caption on or off at the bottom left corner of the video. You can turn the caption ON or OFF.

Cake app does not inherit the default font style of your device. If the font size seems large, try closing and opening the app or rebooting your device. If the issue persists, send us an email with a screenshot by going to the "Profile" tab and selecting "Report a problem."

The following features are unavailable in Cake app due to Youtube's policy: background play, and offline download. We have new features planned for the "Speak" audio-based programs.